2nd/3rd Level Advanced Technical Support

FrontRunner operates a 24x7x365 helpdesk supplying expert support for your network operations team. Seamlessly integrating into your operations strategy our guarantied response times allow you to outsource infrequently used but nevertheless crucial services to our Advanced Technical Support (ATS) team. Additional to its own expertise FrontRunner’s ATS team also has back-to-back vendor support contracts to cover all possible incidents. A web based interface allows your support team to monitor current technical and escalation status of all open incidences.